Our Service Excellence Winners

worldmap2_newOur Clients nominate SGWI Guardians who continually demonstrate SGWI’s core values and go “above and beyond” to deliver Service Excellence.

Read about our past Guardian winners and their commitment to ensure our Clients enjoy their journey.

Thank you for helping us continually improve our service delivery, and for your ongoing support and loyalty. You can read about past winners of our Service Excellence award below.

2015 Winners

worldmap2_newOur Clients nominate SGWI Guardians who continually demonstrate SGWI’s core values and go “above and beyond” to deliver Service Excellence.

Read about our past Guardian winners and their commitment to ensure our Clients enjoy their journey.

Thank you for helping us continually improve our service delivery, and for your ongoing support and loyalty. You can read about past winners of our Service Excellence award below.

2015 Winners

Congratulations to our December 2015 Winner: Sue Warren


Sue Warren
For Your Commitment to Service Excellence
December 2015
Well Done Sue!

“Sue receives multiple nominations from her clients every month as a result of her exemplary desire to continually deliver Service Excellence. December’s award will be Sue’s third since we started the initiative, a truly fantastic achievement and a new company record! Congratulations Sue, you continue to go above and beyond and it gives me great pleasure to read the glowing feedback your clients submit each and every month.”

–Bjorn Reynolds
Chief Guardian

Congratulations to our November 2013 Winner: James Wikison, Yousuf Adia & Anthony Cronin


James Wikison, Yousuf Adia & Anthony Cronin
For Your Commitment to Service Excellence
November 2013
Well Done James, Yousuf, Anthony!

“James provided excellent service during a big integration. He always finds solutions, is reliable and goes above and beyond a normal service. He provides extraordinary customer focus and stays cool in hectic times. Well done James!”

“Anthony gave us an excellent service as an ICP during a big integration. He showed extraordinary engagement, team fit and continuous process improvement during parallel processing. His customer focus and relationship is above all norms. Well done Anthony!”

“Yousuf has significantly improved how projects will be managed with SafeGuard. He set huge new standards, how project management should look like. With extraordinary effort and great political attitude he guides everybody to success. Thank you Yousuf for your work beyond expectations.”

–Petra Goebel
Ebay

Congratulations to our October 2015 Winner: Andrea Palacios


Andrea Palacios
For Your Commitment to Service Excellence
October 2015
Well Done Andrea!

Andrea was nominated by two of her clients within the same month for her ability to constantly deliver an outstanding level of service excellence.

–Charmayne Adams
ICANN

–Sandra Leal
Belimo

Congratulations to our September 2015 Winner: Rebecca Rogers


Rebecca Rogers
For Your Commitment to Service Excellence
September 2015
Well Done Rebecca!

Rebecca was nominated by one of her clients who said “I would like to recommend Rebecca Rogers for the Service Excellence award. She is always very helpful and comes back quickly on questions that I may have. Great work, and thanks Becky.”

–John Cristianson
Wayne Fueling

Congratulations to our August 2015 Winner: Amy Adlington


Amy Adlington
For Your Commitment to Service Excellence
August 2015
Well Done Amy!

Amy was nominated by two of her clients, one of which said “Amy Adlington works very hard at closing the gaps and working through issues in order to provide CCI with the best service possible. Amy has worked dilligently over the last few months to improve the Switzerland, China, and UK payroll. I know I can count on her to resolve issues quickly. She is a valuable employee to the SGWI team.”

–Keisa McPartland
CCI

Congratulations to our July 2015 Winner: Dillan Solanki


Dillan Solanki
For Your Commitment to Service Excellence
July 2015
Well Done Dillan!

Endre was nominated by three separate individuals from one of his clients who said “Endre has met all our expectations – very service minded and an excellent communicator”

–Ingeborg Prins, Linda Poteet and Natalie Brouwer
Brown-Forman

Congratulations to our June 2015 Winner: Endre-Csaba Szocs


Endre-Csaba Szocs
For Your Commitment to Service Excellence
June 2015
Well Done Endre!

Endre was nominated by three separate individuals from one of his clients who said “Endre has met all our expectations – very service minded and an excellent communicator”

–Ingeborg Prins, Linda Poteet and Natalie Brouwer
Brown-Forman

Congratulations to our May 2015 Winner: Andrea Palacios


Andrea Palacios
For Your Commitment to Service Excellence
May 2015
Well Done Andrea!

Andrea was nominated by FOUR of her clients. Her manager commented “Andrea is fantastic, our team love her our clients love her she has been a tremendous addition to our team. Bringing our Mexico workers in-house last year increased customer satisfaction levels tremendously and Andrea should be very proud!”

–Victoria Smith
VP of Global Operations GEO
SafeGuard World International

Congratulations to our April 2015 Winner: Nitin Raswant


Nitin Raswant
For Your Commitment to Service Excellence
April 2015
Well Done Nitin!

Nitin was nominated by one of his clients who said “I would like to recommend Nitin Raswant. He is professional, well-organized, customer oriented and friendly, always finds time to help and answer questions. A pleasure to work with!”

–Una Ozola
HR Team Lead
Allnex

Congratulations to our March 2015 Winner: Nikki Ouzounidis


Nikki Ouzounidis
For Your Commitment to Service Excellence
March 2015
Well Done Nikki!

Nikki was nominated by one of her clients who said “Nikki is great. She helps us navigate often confusing situations. I am always very busy. I appreciate the friendly reminders so that we can stay on track.”

–Jennelle Rush
Human Resources Officer
Results for Development Institute, (R4D) Inc.

Congratulations to our February 2015 Winner: Chris Elsmere


Chris Elsmere
For Your Commitment to Service Excellence
February 2015
Well Done Chris!

Chris was nominated by one of his clients who said “Chris has covered for Lorna whilst she has been away on holiday for our February payroll run. They have both worked extremely hard with this month’s payroll as we not only had salary increases and normal changes to process but we also have had extra work due to NI Correction from our previous payroll provider. Chris has delivered above and beyond whilst do this for us this month. Very impressed overall with the level of service from both Chris and Lorna. Thank you both :-)”

–Angela Lucas
Payroll Implementation Manager
Easynet

Congratulations to our January 2015 Winner: Eszter Kalman


Eszter Kalman
For Your Commitment to Service Excellence
January 2015
Well Done Eszter!

Eszter was nominated by one of her clients who said, “Eszter is an excellent employee with great knowledge of Irish Payroll. She supports us by thoroughly checking the payroll output and consequently decreasing any errors. She will go to any length possible even if it means staying late. Thank you Eszter for your great support and ambition to provide accurate payroll!”

–Janina Gerards
Payroll Specialist
eBay

NEW 2014 Winners

Congratulations to our December 2014 Winner: Michelle Otter


Michelle Otter
For Your Commitment to Service Excellence
December 2014
Well Done Michelle!

I am proud to announce Michelle Otter, Service Centre Manager, as the December 2014 winner of our Service Excellence award.

Well done Michelle!

Bjorn Reynolds
Founder & Chief Guardian

Congratulations to our November 2014 Winner: Cosmo D’Aquila


Cosmo D’Aquila
For Your Commitment to Service Excellence
November 2014
Well Done Cosmo!

Cosmo was nominated by one of his clients who said “We are a new client and are not the easiest to please as we have very high expectations. Cosmo has not lost his cool but has worked hard to find solutions for our out of the box and sometimes nowhere near the box ways of being innovative. Cosmo has proven to be an excellent asset and without Cosmo we would have already lost our sanity. Cosmo listens and only provides solutions versus additional roadblocks. SafeGuard has a real asset on the West Coast of the US for these reasons we nominate Cosmo!”

–Nathan North
International Payroll Manager
Netflix

Congratulations to our October 2014 Winner: Shayam Yadav


Shayam Yadav
For Your Commitment to Service Excellence
October 2014
Well Done Shayam!

Shayam was nominated by one of his clients who said “I’ve worked with Shayam on the Altera Malaysia implementation. He is very knowledgeable, professional and every project thoroughly completed. This month I required operational assistance out of hours, after reaching out to Shayam I received a response within 5 minutes. It’s been a pleasure working with Shayam.”

–Radmila Starcevic
Payroll Analyst
Altera

Congratulations to our September 2014 Winner: Sue Warren


Sue Warren
For Your Commitment to Service Excellence
September 2014
Well Done Sue!

Sue was nominated by one of her clients who said “Since I started with the company, Sue has been a valuable asset in understanding some of the intricate legislation on our EMEA payrolls. She is always willing to help and delivers very accurate payroll calculations every month, often earlier than expected. I don’t know what I would have done without her!”

–ISG

Congratulations to our August 2014 Winner: Danielle Gleave


Danielle Gleave
For Your Commitment to Service Excellence
August 2014
Well Done Danielle!

Danielle was nominated by one of her clients who said “Danielle effectively supports payrolls and queries, effectively manages the costs, identifies and implements low-cost solutions where possible and is driving A HIGH-PERFORMING CULTURE and driving improvements to deliver an efficient process.”

–Justyna Kolodynska
Senior Payroll Specialist
Mallinckrodt Pharmaceuticals

Congratulations to our July 2014 Winner: Daniel Slaney


Daniel Slaney
For Your Commitment to Service Excellence
July 2014
Well Done Daniel!

Daniel  was nominated personally by SafeGuard World International’s Chief Guardian, Bjorn Reynolds, for helping one of his fellow Guardians get her payrolls complete so that she could join in with the Summer Fun Day festivities. A true Guardian Value, CARING!

Well done Daniel!

Bjorn Reynolds
Founder & Chief Guardian

Congratulations to our June 2014 Winner: Lizbeth Aburto


Lizbeth Aburto
For Your Commitment to Service Excellence
June 2014
Well Done Lizbeth!

“Liz is always extremely polite and helpful. We tend to send her lots of extra requests, especially at the last minute and she is always very willing to process the changes and goes the extra mile for us. She is always very responsive and I really appreciate all her help and how great she is with preparing our payroll. I cannot thank her enough.“

– Ivy Dames
Payroll Administrator
Attachmate

Congratulations to our May 2014 Winner: Richard Creswick


Richard Creswick
For Your Commitment to Service Excellence
May 2014
Well Done Richard!

“I’ve been working with Richard on the several projects. He is dedicated, knowledgeable and always willing to help. It’s a pleasure working with Richard.“

– Radmila Starcevic
Payroll Analyst
Altera

Congratulations to our April 2014 Winner: Lynne Cole


Lynne Cole
For Your Commitment to Service Excellence
April 2014
Well Done Lynne!

“Fairly new, very courteous, professional and a pleasure to work with.“

– David Watts
Payroll Manager Europe
P&O Ferries

Congratulations to our March 2014 Winner: Olivier Clerc


Olivier Clerc
For Your Commitment to Service Excellence
March 2014
Well Done Olivier!

“Olivier is a valued member of our team as Program Manager for the SGWI team and partner in the SGWI implementation for our organization. He wears multiple hats, is solution oriented, and demonstrates empathy for client needs and requirements. He’s extremely flexible and sharp – which helps in solving complex issues and offering solutions. He is a an asset both to my company and to SGWI.“

Congratulations to our February 2014 Winner: Neha Sharma


Neha Sharma
For Your Commitment to Service Excellence
February 2014
Well Done Neha!

Neha celebrated her first year with SafeGuard World International in February of 2014. Neha reflects all of the values that SafeGuard World holds so dear including Being Caring, Working Hard and having relentless Passion. Thank you for all you do and congratulations again.

Well done Neha!

Bjorn Reynolds
Founder & CEO

Congratulations to our January 2014 Winner: Anne-Marie Mothershaw


Anne-Marie Mothershaw
For Your Commitment to Service Excellence
January 2014
Well Done Anne-Marie!

Anne-Marie celebrated her third year with SafeGuard World International in March of 2014. She is a true Guardian who has been nominated for this award by one of her clients, a British flagship brand. We are all proud of Anne-Marie for her passion and hard work ethic.

Well done Anne-Marie!

Bjorn Reynolds
Founder & CEO

2013 Winners


Gaurav Chopra
For Your Commitment to Service Excellence
December 2013
Well Done Gaurav!

According to one of Gaurav’s clients, “Gaurav demonstrates excellent customer service by being responsive, having fast action and being flexible to assist on our regional payroll processing. His dedication and professionalism helps make our work much easier and now we are definitely working towards the one contact point, one solution direction! Thanks for great service team in SGWI India and thank you so much Gaurav!! Your relentless exchanges for your clients’ peace of mind… much appreciated! Peace of mind is all we need when we count our work on the service provider’s hands and Gaurav Chopra, representing the professional team by his day-to-day dedication to serve our firm, achieves it! I have great pleasure to be working with Gaurav and I am proud to be a member of the ‘team’ too (a win-win client & service provider team)!! Thanks Safeguard World International.”

Congratulations to our November 2013 Winner: James Wikison, Yousuf Adia & Anthony Cronin


James Wikison, Yousuf Adia & Anthony Cronin
For Your Commitment to Service Excellence
November 2013
Well Done James, Yousuf, Anthony!

“James provided excellent service during a big integration. He always finds solutions, is reliable and goes above and beyond a normal service. He provides extraordinary customer focus and stays cool in hectic times. Well done James!”

“Anthony gave us an excellent service as an ICP during a big integration. He showed extraordinary engagement, team fit and continuous process improvement during parallel processing. His customer focus and relationship is above all norms. Well done Anthony!”

“Yousuf has significantly improved how projects will be managed with SafeGuard. He set huge new standards, how project management should look like. With extraordinary effort and great political attitude he guides everybody to success. Thank you Yousuf for your work beyond expectations.”

–Petra Goebel
Ebay

Congratulations to our October 2013 Winner: Gemma French


Gemma French
For Your Commitment to Service Excellence
October 2013
Well Done Gemma!

“….for the excellent service which was given during the stressful October payroll. All payrolls final back up documents had been received a few hours after the approval was sent, which normally takes a few weeks to get. For the quick turn around on questions and out of the ordinary requests. Gemma went the extra mile this month and I personally really appreciate it. Thank you Gemma! For the excellent work!”

–Svenja Gruenewald
Ebay

As a relatively new member on her SGWI Journey, Gemma has demonstrated, real enthusiasm and dedication.  Very very keen to learn and understand.  She is passionate, caring and very eager to please the Client, every time!“

— Gee Howells
VP of Operations, EMEA

Congratulations to our September 2013 Winner: Jeremy Fripp


Jeremy Fripp
For Your Commitment to Service Excellence
September 2013
Well Done Jeremy!

“Great work for the Romanian payroll.”

– Raluca Negrea
Misys

“Jeremy is one of our longest serving Operations Guardians with nearly 3 years’ experience. Jeremy has managed a variety of clients. The recognition from Misys really shows that his dedication and focus prove just how much Jeremy truly cares about this very important client. Well done Jeremy a fantastic effort and long may these recognitions continue!”

– Gee Howells
VP of Operations, EMEA

Congratulations to our August 2013 Winner: Sue Warren


Sue Warren
For Your Commitment to Service Excellence
August 2013
Well Done Sue!

Sue joined the team handling GENBAND in October of 2012. At that time EMEA was handling 22 of GENBAND’s payrolls, all with the same paydate. Sue jumped in with virtually no handoff on her side. She dug in, researched, pulled her hair out, researched more, working late into the evening hours. Today our payrolls are running as smooth as they are because of Sue’s dedication to her job and her client. Sue is a major asset to SafeGuard and without her we would still be struggling.”

–Helen Arvesen
GENBAND

Congratulations to our July 2013 Winner: David Hughes


David Hughes
For Your Commitment to Service Excellence
July 2013
Well Done David!

“I’m really proud that David has been recognised by his fellow Guardians for this award.  David has been instrumental in our continued Workday integrations developing a deep understanding of both applications and how to put theory into practice and this award is the culmination of all that hard work, delivering results to sometimes tight timescales, in addition to doing his ‘day job’.  Great job David!”

 –Tristan Woods
Chief Technology Officer
SGWI

Congratulations to our June 2013 Winner: The Mexico Operations Team


The Mexico Operations Team
For Your Commitment to Service Excellence
June 2013
Well Done The Mexico Operations Team!

“Our investment in Mexico stands us apart from our competition, it has allowed us to work with highly educated, multilingual guardians.

The operations team have set the precedence in not only ensuring that the values are met, but exceeded every single day.
The LATAM operations team have set the bar extremely high and are a shining example for the rest of SGWI to follow.

So a huge thank you to Joseline Masis, Cristina Espinosa, Antonio Padilla, Lizbeth Aburto, Mitzi Aguilera, Sergio Gallegos, and Karla Jimenez!!!”

Well done team!

Bjorn Reynolds
Founder & Chief Executive Officer

Congratulations to our May 2013 Winner: Michael Farrow


Michael Farrow
For Your Commitment to Service Excellence
May 2013
Well Done Michael!

“Every single month, Mike is mentioned three times or more  and nominated by one of his fellow Guardians with a “shout out.” He works across operations and sales, and all other divisions, and has impressed them all. He knows who to go to when he needs information, he’s a  resourceful, kind and passionate hard worker. Mike is a key member of the SGWI team and we rely on his talents to help us make history!

“Congratulations Mike. This nomination is on behalf of all of your fellow Guardians who have nominated you time and time again.”

— Chris Draeger
VP Global Marketing
SGWI

Congratulations to our April 2013 Winner: Julie Bason


Julie Bason
For Your Commitment to Service Excellence
April 2013
Well Done Julie!

Julie was nominated by one of her clients who acknowledged that Julie went above and beyond
to achieve the client’s deadline to transition their Germany payroll over. Not only were they changing payroll providers but
they were changing the location of where their payroll was being processed. The client lost knowledge internally.
Julie was extremely professional and patient and worked extremely long hours to ensure everything went well.
Julie’s clients have full confidence working with her and they feel confident knowing that they will be able
to transition the remaining countries successfully.

Congratulations to our March 2013 Winner: Columba McHugh


Columba McHugh
For Your Commitment to Service Excellence
March 2013
Well Done Columba!

One of Columba’s clients nominated her and said that she has well and truly gone above and beyond the call of duty with her
implementation of their Phase 1 countries. She added that Columba remained patient and professional and got them through the builds,
parallel runs and go lives, which would not have happened without all the extra hours and effort that Columba put in.

Congratulations to our February 2013 Winner: Emily Limaye


Emily Limaye
For Your Commitment to Service Excellence
February 2013
Well Done Emily!

Emily was nominated by one of her clients who touted her as a constant source of guidance and reassurance to the team.
Her client added that Emily’s professionalism, sense of urgency and grace under pressure make her a valued partner
for our business.

Congratulations to our January 2013 Winner: Ruchi Tanwar


Ruchi Tanwar
For Your Commitment to Service Excellence
January 2013
Well Done Ruchi!

“Ruchi has done a very comprehensive job with our year-end activities and made it very easy for us. I think she is a very valuable resource and very customer focused.”